About this policy

This policy will explain how we collect, gather, and manage your information on our website, mobile applications, and all our other services. We will review this policy from time to time to ensure that the content is up to date. If we make any changes, we will display the latest version here. When we make significant changes, we will notify you the next time you use our services or through other communication channels.

Customer personal information collected

We may collect or receive the following types of personal information:

1.Your personal information such as title, full name, gender, age, occupation, job title, nationality, date of birth.

2.Contact information such as shipping information, postal address, residential address, workplace address, ID card number, telephone number, email address, other contact information.

3.Transaction information such as information about payments made to and from you, date and time of payment, amount of payment, information about refunds, refund amount, order number or purchase order, receipt of goods, transaction history, transaction status, purchasing behavior, and other product information you purchased.

4.Behavioral details such as information about your purchasing behavior and information received from your use of our services.

5.Details of personal information such as your username and password, details and images of personal information, purchases, order history.

6.Usage information such as information about product searches, website usage.

We will collect, use, or disclose information only with your consent or as permitted by law.

How we use your personal information

We will use your information only if you consent to us, or when necessary, to provide the service you requested, when necessary to comply with legal rights or obligations, or for our regular business purposes as specified in this policy. The users of our services will be collected, stored, and processed, but we will not collect more information than necessary.

How we collect personal information

We will keep your information as long as necessary or to comply with legal requirements. Then we will delete or change it into a format that cannot be used to identify you. We will process different information according to the usage, but you can ask us to delete your personal information at any time.

How long we store your personal information

We will disclose your information only when you ask us to do so, when it is essential to do business with you, or to provide services to you, or when we are required to do so by law.

Purposes or reasons for storing data

We collect, use, or disclose information to provide special rights, promotions, notifications, news, information, marketing, and communication from us.

How we disclose your personal information

We maintain the security of your personal information because your privacy is a standard of maintaining your privacy that we prioritize. Additionally, every time we develop or improve our services, with methods related to collecting or using new formats of personal information, we will conduct a privacy impact assessment to understand and minimize any unintended impact on you.

Privacy Policy

Your personal data will be securely stored in a data center with appropriate security measures as specified in the contract.

Location of Data Storage

You will encounter various advertisements while using our services, which may come from us or third parties. These advertisements may be customized to be more relevant to you based on details such as your search history or general location. However, they will not include your name, contact details, or other information that could identify you. If you wish to manage how your data is used for advertising purposes, you can find more details in our cookie policy.

Delivery Timeframe

Upon ordering and payment confirmation, if the product is in stock, you will receive it within 3-7 days. For pre-ordered items, you will receive them within 15-30 days.

Contact Information

If you have any inquiries or concerns, please contact us at:

Mohmee Company Limited 56/8-12 Rama 1 Road, Rong Muang Sub-district,
Pathum Wan District, Bangkok 10330
Tel: 02-214-4111-2 Fax: 02-612-3762
Email: mohmeeinfo@gmail.com
Business hours: Monday-Friday 8.00 am – 5.00 pm

Personal Data Protection Officer

Contact Person: Personal Data Protection Officer

Mohmee Company Limited 56/8-12 Rama 1 Road, Rong Muang Sub-district,
Pathum Wan District, Bangkok 10330
Tel: 02-214-4111-2 Fax: 02-612-3762
Email: mohmeeinfo@gmail.com
Business hours: Monday-Friday 8.00 am – 5.00 pm

Returns Policy

Customers can exchange/return damaged goods within 7 days (from the date of receipt). The goods for exchange/return must be in the same condition as when you received them. We will exchange the goods under the following conditions:
1.The goods are damaged and cannot be used normally, but have not been used or tested. The goods must be in the same condition as when you received them.
2.Incorrectly delivered goods in terms of model, or size.
3.Goods or packaging damaged.
4.If you receive the goods for more than 7 days, we reserve the right to refuse the return of the goods.
5.In the case of discounted or clearance items, we reserve the right to refuse returns or refunds in all cases.

Note:
If customers wish to return/exchange goods, they must be returned with the packaging and accessories of the goods.

Return Goods Inspection Timeframe

The process of exchanging/returning goods will be inspected over a period of 7 business days from the date the goods are returned to the company, to inspect and evaluate the condition of the goods.

Exchange for New Goods

When we receive your goods, we will inspect the quality and evaluate your goods, which will take approximately 7 business days from the date the company receives the returned goods. If your goods are approved for exchange, we will arrange for the delivery of the new goods.

Refund Policy

The company has a full refund policy when customers do not receive the goods and/or services, or when we cannot find the goods for exchange or replacement. However, customers must provide accurate and complete information and payment as required by us. If customers do not provide complete and accurate information, it may result in the goods not being delivered to them.
In the case of a refund, customers must submit documents and proof of payment for the goods, so that we can process the refund into their bank account, which may take approximately 30 days to process. We will notify you when the refund has been successfully processed.
Documents Required for Refund
1.Copy of ID card (signed copy)
2.Copy of customer’s bank account page (signed copy)
***The name on the ID card and the name on the bank account must be the same as the person placing the order***